Banorte (Banco Mercantil del Norte) is Mexico’s third largest banking institution in deposit size and fourth largest in credit. Banorte has nearly 13 million customers in the banking sector, 27 thousand employees working in 1,184 branches, 7,135 ATMs and 6,853 customer contact points through...
How is this solved?
Un Kilo de Ayuda chose Acsendo to evaluate and manage their work environment because of the possibilities offered by the platform, including:
- Personalized support and accompaniment from training in the use of the platform, through the implementation and application of the assessment, to the delivery of the final reports.
- Easy-to-use evaluation tool that guarantees the anonymity of the answers so that the collaborators complete the survey with total honesty.
This resulted in:
At the end of the process, Acsendo made available to Un Kilo de Ayuda the work climate evaluation reports with the following results:
- Evaluation reports with the appropriate graphs, tables and comments to understand the results and identify strengths and take advantage of opportunities for improvement in each of the departments
Un Kilo de Ayuda was able to establish the points to consolidate a better work environment and develop a strategy to respond to these needs.