Banorte (Banco Mercantil del Norte) is Mexico’s third largest banking institution in deposit size and fourth largest in credit. Banorte has nearly 13 million customers in the banking sector, 27 thousand employees working in 1,184 branches, 7,135 ATMs and 6,853 customer contact points through...
How was this solved?
The Competencies module enabled them to evaluate their staff by behaviors, using a system that was agile and easy to use for everyone.
The module also enabled team leaders from all areas to respond from any device and receive easy-to-understand reports. This made it easier for them to provide feedback, because before talking to employees, they had reports that gathered statistics on their strengths, areas for improvement and competency gaps. When asked about the impact that Acsendo has made, Juan Carlos said:
“The company’s collaborators, as well as the Management team, perceive an improvement in the process, making it more agile and user-friendly for everyone. Results visualization is a great asset that enables us to provide comprehensive feedback for each team leader.”
This led to the following outcomes:
One of the most outstanding outcomes of GAYA’s use of the platform is the improvement in the quality of results. “Improving competency assessment by including behaviors by level has made the results obtained more objective,” Juan Carlos said.
This has been proven by “congruence between assessment results and financial business results,” he added. By having objective, intuitive reports that pinpoint each employee’s main areas of opportunity.”
Gaya utilizó Acsendo Inspired para gestionar sus metas, reconocer las brechas y oportunidades en competencias y desarrollar a sus colaboradores para sacar su mayor potencial.