• Ecuador
  • Sector: Government

"The evaluation allowed us to cross information from all areas of the institution to find solutions for specific problems."

The National Electoral Council of Ecuador guarantees the exercise of the political rights of the citizens and promotes the strengthening of the democracy, by organizing electoral processes and the support of political and social organizations; ensuring a fair, equal, intercultural, free, democratic and just participation to elect and be elected.

Problem

The National Electoral Council was searching for a technological platform that allowed them to establish objective institutional improvement opportunities on its internal management processes, with the aim of improving the care service provided to the citizenship.

Solution

- User-friendly surveys for the electoral officials, with objective answers and maintaining the anonymity of the results, which provides real data of the environment and labor performance.

- Adequate and timely follow while developing the surveys, allowing the user to formally notify the employees of their participation in the questionnaire.

Results

At the end of the process, Acsendo sent the Work Environment reports to CNE with the following results:

- - Participation of 100% of the employees invited to take part of in the survey, thus strengthening the integration within the team.

- Graphical reports that show information in each of the organization's areas, generating an adequate correlation of results to find solutions to specific problems.

"Acsendo's platform of environment and labor competencies evaluation allows us to obtain institutional information without any kind of manipulation, obtaining integral results that provide a unique improvement opportunity"

Diego Barragán — Administrative Department of the CNE – Provincial Delegation of Tungurahua

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