• Mexico
  • Sector: Financial
  • Nr. of employees: 4200

"Acsendo has managed to build a flexible performance evaluation platform with the capacity of adapting to the customer's needs."

Banorte, the Mercantile Bank of the North, is the third largest institution in Mexico concerning the size of deposits and the fourth largest in credit. Banort has about 13 million customers in the banking sector, 27 thousand employees servicing 1.184 branch offices, 7.135 ATM machines and 6.853 contact points through co-responsible banks across the country.

Problem

Banorte needed a robust and trustworthy technological platform that would allow them to implement an integral evaluation of labor competencies to manage the performance of the organization's human talent.

Solution

Banorte formed an alliance with Acsendo to carry out its process of 360 competencies evaluation for several reasons, among them:

- A system of evaluation on the cloud that fully adapted to the model of labor competencies created by Banorte to measure and manage performance. The identification of strengths and improvement opportunities of its employees was also achieved.

- A period of implementation of the competencies model that adjust to the times of the institution.

- A user-friendly platform so that each employee would quickly answer the evaluations that were assigned to him without the need to have specialized technical knowledge.

Results

-Great engagement by the employees while answering the assigned evaluations, which contributes to generate a deeper compromise between all the participants of the process and strenghten the company's organizational culture.

- Flexible reports and one hundreed percent adapted to Banorte's competency model, which allowed to visualize the results under the company's requirements. All of it directed to identify the strenghts and improvement opportunities of each of the evaluation's participants.

"The service provided and the customer support by Acsendo are excellent. We managed to set up a 360 performance evaluation totally adapted to our needs without any problem."

Anna Marisela Orantes — Human Talent Coordinator at Banorte

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